Philipp Hansmeier, M.Sc. (IBS)

Wissenschaftlicher Mitarbeiter

Kontakt

Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review

P. Hansmeier, D. Beverungen, Journal of Service Management Research 8 (2025) 74–93.

MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE

P. Hansmeier, P. zur Heiden, D. Beverungen, in: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.

CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS

P. Hansmeier, P. zur Heiden, in: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.

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