FAQs | Paderborn University_伟德体育_伟德国际手机1946-在线*平台@

Can the guests book an apartment themselves?

No, unfortunately this is not possible. The reservation of an apartment can only be made by one of the faculties of the University of Paderborn.

Is it possible to book by the day or by the week?

No, the apartments are only rented by month. The maximum rental period is 6 months.

Until when can the host faculty cancel the reservation free of charge?

Cancellation is free of charge up to six weeks before the beginning of the rental contract.

The rent is paid by the home university of the guest. Can the invoice be sent to the home university directly?

Yes, for this we need the VAT-ID and the address of the home university. The invoice is sent directly to the university and the host receives a copy of the invoice.

Until when must the rent be transferred?

The rent must be paid by the 5th day of the respective month.

Can the entire rent be transferred in advance?

Yes, this is possible. The total amount should be received by the 5^th day of the month in which you move in.

Our guest arrives at night (on weekends/holidays), how does he get his keys?

The keys can be collected by the guest on presentation of their identity card on the first day of the month of moving in from 13:00, either from the Service Centre or from the porter (security guard) in the foyer of the main building, depending on opening hours. After that, the keys are available around the clock (24/7) and can also be collected at night. Please refer to the reservation confirmation for information on key issue.

Who should I contact if I have technical problems in the apartment?

Please contact the (TVZ) directly in case of technical issues during business hours:

Email: tvzservice[at]zv[dot]uni-paderborn.de
Tel: 05251 60-5400

In urgent cases outside business hours, please call the control room (Leitwarte UPB).

Tel: 05251 60-2878

What do I do if the WLAN is not working properly?

Please contact the Centre for Information and Media Technology Services (ZIM) if you have any problems with the guesthouse WLAN.

Homepage: https://zim.uni-paderborn.de/

USER SUPPORT

Service Point

Homepage: https://imt.uni-paderborn.de/en/zim-user-support

Room: I0.401

Email: zim@uni-paderborn.de / zim@upb.de

Hotline: +49 5251 60-5544 (Mo. - Fr., 8:30 - 16:00 Uhr, Fr. 8:30 - 14:00 Uhr).

Service hours: https://hilfe.uni-paderborn.de/ZIM-Benutzerberatung

Notebook Café

Homepage: https://imt.uni-paderborn.de/en/nbc

Room: H1.201

Email: nbc@uni-paderborn.de

Services:

TAN/Uni Account
Passwort Reset
WLAN
VPN
Office365
Mail
Network drive
Mail certificates
Data backup
New installation
Hilfe Wiki: https://hilfe.uni-paderborn.de

Where do I have to report damage to the inventory?

Please report damage to the inventory immediately to the IBZ administration.

Can I extend my stay in the guest house?

The rental contract can be extended up to a total duration of six months. Please inform your guest faculty about your request so that they can contact the guest house administration.

Is it possible that the guest terminates his tenancy prematurely?

No, our tenancy agreements are short-term tenancy agreements and cannot be terminated.